**Returns and Exchanges at BalisongButterfly.com**
At BalisongButterfly.com, we are committed to ensuring your satisfaction with our handcrafted Balisong butterfly knives. We understand that there may be times when you need to return or exchange an item. Our policy is designed to be straightforward and customer-friendly, ensuring that you can shop with confidence.
**Return Policy**
– **Time Frame:** Customers have 30 days from the receipt of their order to initiate a return.
– **Condition:** To be eligible for a return, your knife must be in the same condition that you received it, unused and in its original packaging.
– **Process:** Please contact our customer service team via our Contact Us page to start the return process. We will provide you with detailed instructions on how to return your item.
– **Refunds:** Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment.
**Exchange Policy**
– **Eligibility:** We only replace items if they are defective or damaged. If you need to exchange it for the same item, please contact us through our Contact Us page.
– **Shipping for Returns/Exchanges:** Customers are responsible for paying for their own shipping costs for returning their item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
– **Time Frame for Exchanges:** Please allow up to a week for us to process an exchange after receiving the returned item.
**Important Notes:**
– Custom or personalized orders are not eligible for returns or exchanges due to the nature of these items unless they arrive damaged or defective.
– Please consider using a trackable shipping service or purchasing shipping insurance for items of significant value. We can’t guarantee that we will receive your returned item otherwise.
**Contact Us**
We are here to help make your return or exchange as easy as possible. If you have any questions about your order or our return and exchange policy, please reach out to us via our Contact Us page. Our dedicated team is committed to ensuring your satisfaction and will guide you through the process step by step.
Thank you for choosing BalisongButterfly.com, where craftsmanship meets customer satisfaction. We appreciate your business and are here to support you every step of the way.