We strive to pack and ship orders that are placed prior to 3:00pm EST on the same business day; all orders placed thereafter will be processed the following business day. Business days are Monday through Friday, excluding national holidays. Some Orders May Delayed Because they are out of Stock. Please Contact Us For More Detail About Out of stock Items we can inform you the approximate time Of production.

If you have a warranty claim or repair related questions, please contact us through the form below, via email at SALES@balisongbutterfly.com, Or do live chat with us Monday through Friday, excluding holidays, from 9am to 6pm EST.