Frequently Asked Questions

Do You Ship Internationally?

Yes, we ship worldwide and offer guaranteed delivery. Customers are responsible for any customs duties, VAT, import taxes, and ensuring that the products they order are legal to own in their country.

What Payment Methods Do You Accept?

We accept all major credit and debit cards. All payments are securely processed through trusted payment gateways.

How Long Does Shipping Take?

Most in-stock orders are shipped within 1–3 business days.

Estimated delivery times:

  • USA: 4–8 business days

  • International: 8–14 business days (delivery may vary due to customs processing)

If the Knife Is Not in Stock, How Long Does It Take?

If your knife is out of stock, it is handcrafted to order. Production typically takes 2–3 weeks before your order is shipped.

Do You Provide Tracking?

Yes. Once your order has been shipped, you will receive a tracking number by email.

My Package Shows Delivered, but I Didn’t Receive It. What Should I Do?

Please check around your property, your mailbox, with neighbors, or your local post office or carrier. Once a package has been marked as delivered by the shipping carrier, it is no longer the responsibility of Balisong Butterfly. If you still cannot locate your package, please contact the shipping carrier for assistance.

Can I Engrave My Knife?

Yes. You can add custom engraving by selecting the engraving option on the product page before checkout.

How Do I Send My Logo for Engraving?

Please email your logo along with your order number to sa***@***************ly.com. We recommend sending your logo in a high-resolution PNG, SVG, AI, or PDF format for the best engraving results.

Do You Sell Real Live-Blade Balisongs?

Yes. We offer both live-blade balisongs and trainer balisongs. If you’re looking for a trainer model, please contact us for available options.

Are Your Knives Made by Filipino Artisans?

Many of our balisongs are crafted by skilled Filipino balisong artisans in Illinois, USA, combining traditional Batangas craftsmanship with modern manufacturing techniques.

Do You Sell Damascus Balisong Knives?

Yes. We offer premium Damascus butterfly knives featuring distinctive Damascus patterns, exceptional craftsmanship, and outstanding performance.

What Oil Do You Recommend?

We recommend Eezox for rust prevention and general maintenance. For removing heavy rust, Bar Keepers Friend can be used carefully according to the manufacturer’s instructions.

How Do I Submit a Warranty Claim?

To submit a warranty claim, please send your order number along with clear photos or a short video of the issue via Live Chat or email us at sa***@***************ly.com.

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