Frequently Asked Questions

Do you ship internationally ?

Yes, we ship internationally and offer guaranteed delivery.

What payment methods do you accept?

We accept major credit/debit cards options. All payments are processed through trusted gateways.

How long does shipping take?

Most orders ship within 1–3 business days. Shipping times vary:

  • USA: 4–8 business days

  • International: 8–14 business days (may vary with customs)

If the knife is not in stock, how long does it take?

If your knife is not in stock, it takes 2–3 weeks for us to handcraft and ship your knife.

Do you provide tracking?

Yes. Once your order ships, you will receive a tracking number via email.

Do you ship internationally?

Yes, we ship worldwide. Customers are responsible for customs fees, VAT, and legality checks in their country.

My package shows delivered but I didn't receive it. What should I do?

Check your mailbox, door area, neighbors, or local post office.
Once marked Delivered, the package is no longer the responsibility of Balisong Butterfly.

Can I engrave my knife?

Yes. You can select the engraving option on the product page.

How do I send my logo for engraving?

Email your logo file + order number to:
📧 sales@balisongbutterfly.com

Do you sell real live-blade balisongs?

Yes—we offer both live blades and trainers. contact us for trainer blades

Are your knives made by Filipino artisans?

Yes. Many of our knives are crafted by skilled Filipino balisong artists working in Illinois, USA, combining Batangas tradition with modern methods

Do you sell Damascus balisong knives?

Yes. We offer premium Damascus butterfly knives with beautiful patterns and strong performance.

What oil do you recommend?

We recommend Eezox for rust protection.
For heavy rust, Bar Keepers Friend can be used carefully.

How do I submit a warranty claim?

Send photos/video + your order number to: Live Chat Or Email
📧 sales@balisongbutterfly.com

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